Deposits via bKash, Nagad, and Rocket are verified and credited within 5 to 15 minutes after submitting your Transaction ID. Bank transfers are credited once funds settle in our account.

Personal deposits have 0% platform fee on promotional gateways. Standard withdrawals incur a flat ৳15 processing fee or 1% whichever is configured in the system.

Yes! Peer-to-peer transfers between registered Mercantile Bank mobile numbers are instantaneous and 100% free of charge.

You can update your phone and personal details from the Profile screen. Further KYC verification requests can be initiated via customer support tickets.